|Alias 0591 on Flickr|
so. In at least two cases, the Commission
found that Disney engaged in “unlawful public accommodation practices.” The Commission’s rulings resulted from
complaints that Disney’s Disability Access Service Card (DAS) did not offer reasonable accommodations to those with disabilities.
requested a DAS and a wheelchair. In response to this request, she encountered a number of problems including:
- 45 minute wait to get a DAS
- Wheelchair was never provided
- DAS did not apply to some attractions
- DAS allows only one time stamp, so long periods of waiting
exacerbated son’s condition
waiting periods for her son leading to meltdowns.
any applicable laws, codes or regulations or that it discriminated against any complainant. Disney stated it “has
gone to great lengths to provide service to its disable guests and prides
itself on its accessibility through its facilities.”
While an accommodation was offered, it was a blanket
accommodation that did not take into account the nuances between various
disabilities or the fact that Complainant’s son’s disability required more
assistance than other cognitive disabilities.
The accommodations offered would not allow him to enjoy the park as it
was intended to be enjoyed by all other patrons. In addition, there was no effort by Respondent
to determine a suitable accommodation for her son which would allow him to
fully enjoy the park.
|Anna Fox on Flickr|
The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another.
pending in the U.S. District Court for the Middle District of Florida,
according to Disability
Scoop. Families in these cases claim
Disney violated the Americans with Disabilities Act by not providing
appropriate accommodations for their children with autism and other